1. Introduction
CarWhats Cargo ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and services. By using the app you agree to this policy.
2. Information We Collect
We collect the following information to provide and improve our services:
- Personal information: name, phone number, email address.
- Identity documents: ID card and driving licence photos for verification purposes (drivers in particular).
- Location data: to track shipments, show nearby trips, and assist driver navigation.
- Device information: device model, operating system, unique identifiers, FCM token for push notifications.
- Usage data: how you interact with the app, features used, and error logs.
- Payment information: wallet balance, transaction history, and bank account details on withdrawal.
- Photos: package photos and pickup / delivery proof images.
3. How We Use Your Information
- To deliver and improve shipment matching between senders and drivers.
- To verify your identity and keep the platform safe.
- To process payments and manage wallet transactions.
- To enable real-time shipment tracking.
- To send notifications about shipments, trips, and messages.
- To resolve disputes and provide customer support.
- To comply with legal and regulatory obligations.
4. Sharing Your Information
We share your information only when necessary, in the following cases:
- With drivers or senders to enable delivery (name, phone, pickup and delivery address).
- With partner cargo centers to process packages.
- With payment processors to execute transactions.
- With government or legal authorities only in response to a formal, lawful request.
5. Location Data
We use location data only for the following purposes:
- Showing cargo centers and trips available near you.
- Enabling real-time shipment tracking for senders and recipients.
- Providing navigation assistance to drivers during active trips.
- Verifying pickup and delivery locations.
Drivers' locations are tracked only during active trips. You can disable location services at any time from your device settings.
6. Data Security
We apply industry-standard security measures to protect your data, including:
- Encrypted data transfer over SSL/TLS.
- Secure authentication using JWT tokens.
- Password hashing with modern algorithms.
- App access protection with PIN and fingerprint.
- Periodic security reviews of systems and infrastructure.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We commit to notifying you as quickly as possible of any actual breach affecting your data.
7. Data Retention
We retain your personal data as long as your account is active or as needed to provide the services. After account deletion, we may retain some data for up to 30 days for legal compliance and dispute resolution, after which it is permanently deleted.
8. Your Rights
- Access your personal data through your in-app profile.
- Update or correct your information at any time.
- Delete your account and associated data (see the Delete Account page).
- Opt out of promotional notifications.
- Request a copy of your personal data.
To exercise these rights, email us at: support@carwhats.com
9. Children's Privacy
Our services are not directed to children under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately so we can delete it.
10. Third-Party Services
Our app may use third-party services to power certain features, including:
- Google Maps — for maps and route calculation.
- Firebase Cloud Messaging — for push notifications.
- Approved payment processors — for secure transaction processing.
Use of these services is subject to their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or by email. Continued use of the app after changes means you accept them.
12. Contact Us
If you have questions about this policy or how we handle your data, contact us at:
- Email: support@carwhats.com
- Website: cargo.carwhats-group.com